Here are answers to the questions we hear most often. Can't find what you need? Get in touch — we're happy to help.
1. Do you deliver across Saudi Arabia?
Yes. ZAYVORA delivers to addresses across the Kingdom of Saudi Arabia, including Riyadh, Jeddah, Dammam, Makkah, Madinah, Khobar and all other cities. Shipping is free and tracked on every order.
2. How long does delivery take?
Orders are processed within 1–3 business days after payment is confirmed. Once dispatched, most orders arrive within 7–15 business days depending on your city. See our Shipping Policy for full details.
3. How much does shipping cost?
Standard tracked delivery is free on every order within Saudi Arabia. The final shipping cost is always shown at checkout before you pay.
4. How can I track my order?
As soon as your parcel is dispatched, you will receive an email with your tracking number so you can follow it to your door.
5. What is your return and refund policy?
We offer an easy 14-day return window on eligible items. Please contact us before sending anything back so we can guide you. Read our full Refund Policy.
6. What if my item arrives damaged, faulty or incorrect?
Please contact us as soon as possible after delivery with your order number and a photo of the item. We will arrange a replacement or refund.
7. What payment methods do you accept?
You can pay securely with the payment methods shown at checkout. All prices are in Saudi Riyal (SAR).
8. Is shopping on ZAYVORA safe and secure?
Yes. Our checkout is powered by Shopify and uses encrypted, secure payment processing, so your card details are never stored by us.
9. Can I change or cancel my order?
Please contact us as soon as possible. We can usually change or cancel an order before it has been dispatched.
10. How can I contact customer support?
Use our contact form or email us at asimzafar34@gmail.com. We aim to reply to all messages within 24–48 hours.